1. Who we are
This website is operated by Silvachar Environmental Inc., located at 850 D 16 Street NE, Salmon Arm, British Columbia, V1E 2V1, Canada. For questions or requests concerning this policy or your personal information, contact our Privacy Officer at contact@silvachar.ca or call +1 250 832 7360.
2. Information we collect
Depending on how you use the website, we may collect:
- Contact and inquiry information: your name, email address, phone number, project type, subject, message, and any other information you choose to provide.
- Technical information: IP address, browser and device information, referring page, pages visited, approximate location, and website interaction data collected through server logs, security tools, cookies, or analytics.
- Business communications: records of correspondence, requests, quotations, purchases, and customer-service interactions.
Please do not submit sensitive personal information through the contact form.
3. Why we use information
We use personal information for reasonable purposes connected with our operations, including to:
- respond to questions, requests, and project inquiries;
- recommend suitable Biochar products, quantities, or applications;
- prepare quotations and provide requested products or services;
- operate, secure, troubleshoot, and improve the website;
- measure general website use and the effectiveness of our communications;
- maintain business records and comply with legal obligations; and
- send marketing communications only where permitted and provide a way to unsubscribe.
4. Consent and your choices
By voluntarily submitting an inquiry, you consent to our use of the information to respond and follow up about that inquiry. Where consent is required for another purpose, we will request it in an appropriate form. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, by contacting us.
You can control cookies through your browser settings. Blocking some cookies may affect website features. You may also use browser privacy controls or analytics opt-out tools offered by the relevant provider.
5. Cookies, analytics, and embedded services
The website may use essential cookies for security and site operation and analytics technologies to understand aggregate website use. Our current website may use services supplied by Google, including Google Analytics, Google Tag Manager, Google Maps, and privacy-enhanced YouTube embeds. These providers may receive technical information such as your IP address and browser details under their own privacy terms.
Our Facebook section displays Silvachar posts. Images may be stored locally for performance; Facebook receives information when you choose to follow a link to Facebook. Links to other social networks and to our Shopify store take you to separate services governed by their own privacy policies.
6. When information is shared
We may share information with service providers that help us operate our website and business, such as website hosting, email delivery, analytics, security, mapping, social-media, and e-commerce providers. We limit disclosure to what is reasonably necessary for their services. We may also disclose information where required or authorized by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.
We do not sell personal information.
7. Processing outside Canada
Some service providers may process or store information outside British Columbia or Canada. Information handled in another jurisdiction may be accessible to courts, law-enforcement agencies, or regulators under that jurisdiction’s laws. Contact our Privacy Officer if you would like more information about our service providers or processing locations.
8. Retention and safeguards
We retain personal information only for as long as reasonably necessary for the identified purposes, business and legal requirements, dispute resolution, and backup cycles. We then securely delete, destroy, or anonymize it where appropriate.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No internet transmission or storage method can be guaranteed completely secure.
9. Access, correction, and complaints
You may request access to personal information we hold about you or ask us to correct inaccurate information, subject to applicable exceptions. You may also raise a question or complaint about our privacy practices. Send a written request with enough detail for us to identify the relevant records to contact@silvachar.ca. We may need to verify your identity before completing a request.
If we do not resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia or, where applicable, the Office of the Privacy Commissioner of Canada.
10. Children’s privacy
This business website is not directed to children, and we do not knowingly collect personal information from children through it. If you believe a child has provided personal information, please contact us so we can review and, where appropriate, delete it.
11. Changes to this policy
We may update this policy to reflect changes to our website, services, or legal obligations. The latest version will be posted on this page with its updated date. Material changes may also be communicated through an appropriate website notice.
